How your data is handled.

HS Car Care collects only what's needed to deliver and manage a booking. This notice explains what's collected, why, and when it's deleted.

What we collect

• Name, email address, and phone number, given when you enquire about a booking.
• Your vehicle's location details, given when you complete a booking.
• Any notes you add about your preferred area, dates, or the job itself.
• Payment is handled entirely by Stripe - we never see or store your card details.

Why we collect it

To generate and send your 9-digit booking code and magic link, to schedule and deliver your appointment, to process your deposit or subscription payment, and to send booking-related emails (your code and link, a confirmation once paid, and an optional day-before reminder).

No accounts, no passwords

HS Car Care doesn't use customer accounts. Access to your booking is controlled by your own 9-digit code and a magic link sent to your email - nothing to register, nothing to reset.

How long we keep it

Your customer-facing booking view - and the personal details tied to it - is automatically deleted 7 days after your appointment date. HS Car Care retains the minimum job record needed for business and tax purposes beyond that point. An active Monthly Maintenance Plan's details are kept for as long as the plan stays active, and cleared on the same 7-day basis once it ends.

Who we share it with

Stripe, to process payments. Our email-sending provider, to deliver booking emails. Nobody else - your details are never sold or used for marketing you haven't asked for.

Your rights

You can ask what we hold about you, ask us to correct or delete it, ask us to restrict or stop using it, or request a copy to take elsewhere. Use the contact form on the homepage and we will respond within one month, as UK GDPR requires.

If you are not happy with how we have handled your information, you can complain to the Information Commissioner's Office, the UK's data protection regulator, atico.org.uk.